Geez, spent 3 hours on the phone today trying to solve a technical issue.
I diagnosed the fault within 5 mins and spent the rest of the time trying to get them to believe me.
After 3 hours they finally admitted a fault at their end and started to fix the problem.
In our business we don’t use them for anything, they are twice the price and twice as crap.
The good news is there are plenty of alternatives. Get in contact to find out.